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| Client Service Charter |
Commitment
to Quality Service
We recognize the cultural diversity of both the Indian society and our clients/
participants, and therefore provide services without discrimination. That is,
irrespective of a persons country of birth, language, culture, ethnic or
national origin, religion or gender.
In all our dealings with
you, you can expect us to:
identify ourselves
treat you with courtesy and respect
be fair and reasonable in our dealings
provide you with clear, accurate and relevant information or tell you
where to
find it
collect, store, use and disclose your personal information in accordance
with
Indian law
take account of any special needs you identify
arrange an interpreter if you need one to use our services, where
available
In all your dealings with
us, we ask that you:
tell us if you have special needs
let us know if you need an interpreter to use our services
treat our staff with courtesy and respect
do not offer gifts, money or other favors to our staff
Experiencing Problems
If you have experienced any problems while communicating with us please send us
a copy of the written complaint to:
Customer Relationship Officer
Level, #87
Sector 10
Panchkula - 134109
INDIA
Or email:
leon.thind@volunteerinindia.com |
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